Refund policy

Refund, Replacement, and Return Policy

Last Updated: [Insert Date]

At MarketBazaarUSA.com, customer satisfaction is our top priority. We work with trusted suppliers to bring you high-quality products, and we strive to ensure a smooth shopping experience. Below, you will find our policies regarding refunds, replacements, and returns.

1. Order Delays & Lost Shipments

We understand that delays can be frustrating. If your order is significantly delayed beyond the expected delivery window, we will assist with a resolution.

  • If your order is in transit, pending, or expired for more than 45 days (U.S. orders) or 60 days (international orders) from the original shipping date, you may be eligible for a refund or a replacement at no additional cost.

  • Orders shipped to Brazil are eligible for a refund or replacement if delayed beyond 110 days from the shipping date.

  • Some exceptions apply depending on shipping methods and destination countries.

If you believe your order is delayed beyond this timeframe, please contact us at support@marketbazaarusa.com with your order details.

2. Delivered but Not Received Orders

If tracking information shows that your order has been delivered but you have not received it, please follow these steps:

  • Check with neighbors, building management, or household members who might have accepted the package on your behalf.

  • Contact your local post office with the tracking number to check for any issues with delivery.

  • If you still cannot locate your package, you will need to obtain a non-delivery certification from your local post office before we can assist with a refund or replacement.

Once you have this document, please reach out to our support team with proof, and we will work on a resolution.

3. Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or missing item, we are happy to offer a replacement or refund.

  • Damaged Products: Please report any damage within 30 days of delivery.

  • Incorrect or Missing Items: If your order arrives incomplete or contains incorrect items, let us know within 30 days.

  • Proof Required: To process a refund or replacement, you must provide clear photos or videos showing the damage or issue.

To submit a claim, please email support@marketbazaarusa.com with:
✔ Your order number
✔ Photos/videos of the issue
✔ A brief description of the problem

Once verified, we will process a replacement or refund at no additional cost.

4. Order Cancellations

We can only cancel orders if they have not yet been processed for shipping. Due to fast processing times, most orders cannot be canceled once placed.

  • If you need to cancel an order, please contact us within 12 hours of purchase at support@marketbazaarusa.com.

  • If the order has already been shipped, we cannot cancel it, but you may be eligible for a return or replacement under the conditions outlined in this policy.

5. Returns & Refunds

If you are not satisfied with your purchase and wish to return an item, please review the following conditions:

  • Return Shipping Costs: Customers are responsible for covering the return shipping fees.

  • Return Process: Customers must ship the product to the designated warehouse address, which will be provided upon contacting our support team.

  • No Pickups: We do not arrange return pickups from the customer’s location.

  • Return Eligibility:

    • Items must be in original condition, unused, and in original packaging.

    • Returns must be initiated within 30 days of delivery.

To request a return, please email support@marketbazaarusa.com, and our team will provide you with the necessary return instructions.

🚨 Note: Refunds will only be processed after the returned item is received and inspected. Refunds are credited back to the original payment method within 5–10 business days of approval.

6. Non-Refundable & Non-Returnable Items

Certain items are not eligible for refunds or replacements, including:

  • Gift cards or promotional items

  • Personalized or custom-made products

  • Items marked as "Final Sale"

7. Contact Us

For any refund, return, or replacement inquiries, please contact our customer support team:

📧 Email: support@marketbazaarusa.com
📍 Website: www.marketbazaarusa.com

Our team will respond within 24–48 hours to assist you.

Final Notes

By placing an order on MarketBazaarUSA.com, you agree to the terms outlined in this policy. We reserve the right to update this policy at any time to reflect changes in our business or supplier agreements.

This version ensures clear communication with your customers, aligns with Zendrop's policies, and maintains a professional yet customer-friendly tone. Let me know if you need any modifications! 😊